Warranty Policy

Fortucase Limited Warranty

At Fortucase, we stand behind the quality of our products. This Warranty Policy outlines the terms under which we provide repair, replacement, or refund for products that fail due to manufacturing defects or workmanship issues.

1. Warranty Coverage

We offer a 1-Year Limited Warranty starting from the date of delivery. If your item proves to be defective in materials or workmanship under normal use, we will, at our discretion:

  • Repair the item; or

  • Replace it with an equivalent product; or

  • Refund the purchase price (in rare cases).

2. What the Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by misuse, negligence, accident, improper handling or unauthorized modifications.

  • Cosmetic damage that does not affect product function (scratches, dents, fading).

  • Normal wear and tear from regular use.

  • Products altered, repaired or modified by anyone other than Fortucase or our authorized service partner.

  • Products used in a commercial or rental environment (if sold for personal/household use).

  • Items purchased “as-is” or from unauthorized sellers (warranty void).

3. How to Make a Warranty Claim

To submit a warranty claim, please:

  1. Email [email protected] with your order number, date of delivery, and a photo or video showing the defect.

  2. We will review your claim and, if approved, provide you with instructions for return shipping (and a prepaid label if applicable).

  3. Ship the item back to us (or follow the instructions we provide).

  4. Once we receive and inspect the item, we will process repair, replacement or refund within 3-5 business days of inspection.

4. Liability Limitations

Our maximum liability under this warranty is limited to the cost of the original product. To the fullest extent permitted by law, Fortucase will not be liable for incidental or consequential damages arising from product failure.

5. Transferability

This warranty is valid only for the original purchaser and is not transferable to any subsequent owner.

6. Company Information

Fortucase
Address: 8310 Hazen St, Houston, TX 77036
Email: [email protected]

7. Governing Law

This Warranty Policy shall be governed by the laws of the State of Texas, USA. If any part of this policy is found invalid or unenforceable under applicable law, the remainder shall continue in full force and effect.